Last updated: October 2, 2026
These Terms of Service govern access to and use of Waiterio, including its website and any applications, APIs, integrations, and related tools we provide (the Service). The Service is operated by Waiterio LLC (we, us, or our). By accepting these Terms or using the Service where these Terms have been brought to your attention and validly agreed, you agree to follow them. If you do not agree, do not use the Service.
Features described in these Terms apply only when offered by the Service or your plan. If you act for a business or another organization, you must have authority to bind it. A business customer uses the Service for a trade, business, craft, or profession; a consumer uses it mainly for personal purposes. The provisions expressly limited to business customers do not apply to consumers.
Provide accurate account information, keep it current, protect your credentials, and notify us promptly of suspected unauthorized access. You must be legally able to enter into this agreement. You are responsible for the users and connections you authorize and for their compliance with these Terms. This does not make you responsible for unauthorized activity caused by our failure to meet our obligations.
Review permissions before connecting an external client, including a Model Context Protocol (MCP) or AI client. Use the available controls to revoke access you no longer need.
You retain ownership of the content and information you submit. You grant us the limited rights needed to host, process, reproduce, display, transmit, and back up that content to provide, secure, support, and improve the Service, consistent with our Privacy Policy and any applicable data-processing agreement. This does not transfer ownership or permit unrelated public distribution of private customer data.
You must have the rights, lawful basis, and permissions needed to submit information and authorize its use. Respect confidentiality, privacy, and intellectual-property rights. Our Privacy Policy explains our handling of personal information; these Terms do not replace it or reduce our data-protection obligations.
Each party must protect the other party's non-public information received in connection with the Service when it is marked confidential or its nature and context reasonably indicate confidentiality. This includes private customer data and non-public business, technical, and security information. The recipient must use reasonable care, use the information only for purposes permitted by this agreement, and share it only with personnel, contractors, or professional advisers who need it for those purposes and have confidentiality duties at least as protective as these. The recipient remains responsible for their compliance.
These duties do not cover information the recipient can show became public without a breach, was already lawfully known without a confidentiality duty, was lawfully obtained from another source without a breach of such a duty, or was developed independently without using the confidential information.
If disclosure is legally required, the recipient may disclose only what is required and, where lawful, must give reasonable advance notice and reasonable assistance with protective measures. Confidentiality duties continue after this agreement ends for as long as the information remains confidential. They do not restrict lawful reports to authorities, protected whistleblowing, or disclosures needed to exercise mandatory legal rights, reduce data-protection obligations, or override a separate confidentiality agreement.
Do not use the Service to break the law, infringe another person's rights, impersonate others, harass or discriminate, or submit unlawful, harmful, infringing, or deceptive content. Do not expose credentials or confidential information without authority, bypass access controls, introduce malicious code, or disrupt or overload the Service.
Use automation through documented interfaces or with our permission. Do not scrape or republish protected databases in bulk without authorization. Legitimate search engines must respect published crawler rules. Restrictions on reverse engineering do not apply where applicable law gives you a right that cannot be restricted by contract.
Where paid features are offered, the price, billing period, renewal and cancellation terms, and applicable taxes are disclosed before purchase or in a separate order. Free access or technical availability alone does not create an obligation to pay. Provide accurate payment information and use only payment methods you are authorized to use.
You may cancel a subscription using the applicable account or store controls, or contact us for assistance. The purchase terms determine when cancellation takes effect. Price changes apply prospectively with advance notice and an opportunity to cancel before a changed price applies. Refunds, withdrawal rights, and remedies required by law remain available. Third-party payment processors and app stores may also apply their own terms.
External websites, app stores, maps, payment providers, messaging networks, and AI clients have their own terms and privacy practices. When you enable an integration, you authorize the exchanges of data and actions within the permissions you grant. We do not control independent third-party services or guarantee that their information or availability will remain unchanged. This does not remove our responsibility for our own obligations or for providers for whom we are legally responsible.
AI-generated output and external information can be inaccurate, incomplete, or outdated. Review outputs and proposed actions before relying on them, publishing them, or sending them to another person. Where messaging or automated actions are offered, you are responsible for lawful content, recipient permissions, and appropriate oversight. Submission or technical acceptance does not guarantee delivery, reading, or successful completion; verify an uncertain outcome before retrying an action that could be duplicated.
The Service's software, design, branding, and original content belong to Waiterio LLC or its licensors. Subject to these Terms and your plan, you may use the Service for its intended purposes. No ownership of our intellectual property is transferred. Third-party materials and open-source components remain subject to their applicable rights and licenses.
To report suspected infringement, contact us with the material's location, the rights claimed, and enough information to investigate. We may restrict unlawful content or access as appropriate.
Software can contain bugs, defects, and errors. The Service may experience interruptions, delays, failed integrations, inaccurate calculations or outputs, or loss, corruption, or failed synchronization of data. We do not promise uninterrupted or error-free operation or that every defect will be corrected. Report suspected defects promptly with enough information for us to investigate.
We may maintain, update, or change the Service. Any express commitments in your plan, a service-level agreement, or a separate agreement continue to apply, as do mandatory legal rights. The business liability provisions below apply to covered claims arising from software defects as well as other use of the Service; they do not remove the consumer protections or exceptions stated below.
This section applies only to features expressly identified as alpha, beta, preview, or early access, or access expressly offered as a trial. Any special duration, usage limits, support arrangements, and charges must be disclosed before you choose to use them.
Pre-release features may be incomplete, change, or be withdrawn, and may never become generally available. Assess their suitability before relying on them for important operations, and keep independent copies of data used for evaluation where export or backup facilities permit. Unless expressly agreed, we do not promise support, service levels, continued availability, or a future release for pre-release features.
A trial ends as disclosed in its offer. Any conversion to a paid subscription requires the disclosures and agreement described in the fees section. This section does not reduce express commitments for paid services, applicable data-protection obligations, or mandatory consumer rights. The business warranty and liability provisions remain subject to their stated exceptions.
Check important records, calculations, transactions, messages, and outputs before acting on them. Maintain appropriate independent records, backups where export or backup facilities permit, and contingency arrangements for interruptions. These precautions do not replace any backup, security, or other obligations we have agreed to provide.
The Service supports your work and does not replace professional judgment. Where relevant, obtain qualified medical, veterinary, legal, tax, financial, or other professional advice and verify decisions affecting health, safety, or legal compliance. Do not rely on the Service as an emergency service or as the sole safeguard against injury or serious loss.
For business customers, except for our express contractual commitments and obligations that cannot legally be excluded, the Service is supplied as is and as available. To the extent permitted by applicable law, we exclude other express, implied, or statutory warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will meet every business requirement or achieve a particular commercial outcome. This paragraph does not apply to consumers.
The following exclusions and cap apply only to business customers, only to the extent permitted by applicable law, and always subject to the exceptions in the next section. They apply to claims arising out of or relating to the Service or these Terms, including software bugs, defects, errors, interruptions, and integration failures, whether based on contract, tort (including negligence), or another legal theory.
We are not liable for indirect, consequential, special, incidental, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, anticipated savings, goodwill, or business interruption. We are not liable for loss or corruption of data, subject to the exceptions below and any different liability terms in an applicable data-processing agreement. These exclusions apply even if the possibility of such loss was foreseeable or brought to our attention.
Our total aggregate liability for all covered claims is limited to the greater of US$100 (or its equivalent in the payment currency) and the fees you paid us for the affected Service in the 12 months immediately before the first event giving rise to liability. This is one aggregate limit, not a separate limit for each claim. For a Service provided free of charge, the limit is US$100. A separately agreed liability provision controls for its stated subject matter.
Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that applicable law does not allow us to exclude or limit. The business warranty disclaimer, loss exclusions, and financial cap do not apply to consumers.
Consumers retain all mandatory rights concerning satisfactory quality, fitness for purpose, conformity with the description, and reasonable care and skill where those rights apply. Depending on applicable law, remedies may include repair, repeat performance, a price reduction, a refund, or compensation. These Terms do not waive those rights or mandatory data-protection rights, and do not restrict the powers of regulators or the rights of people who are not parties to this agreement.
If you are a business customer, you will indemnify us for damages and reasonable legal costs finally awarded or agreed in a settlement you approve for a third-party claim caused by your unlawful content, infringement of that third party's rights, or intentional misuse of the Service. This does not cover claims to the extent caused by our breach, negligence, or misconduct. We must promptly notify you, allow you to control the defense with competent counsel, and reasonably cooperate. No settlement may impose an admission or non-monetary obligation on the other party without its consent. This paragraph does not apply to consumers.
You may stop using the Service and request account closure; stopping use alone does not cancel a paid subscription. We may restrict or suspend access when reasonably necessary to address a material breach, a security threat, unlawful activity, or a legal requirement. Where practical and lawful, we will explain the reason and allow a reasonable opportunity to resolve it.
On termination, access ends and data is handled under the Privacy Policy, applicable retention rules, and any separate agreement. Use available export tools or contact us about retrieving your data before closure. Accrued payment obligations, ownership, applicable liability provisions, and provisions intended to survive continue to apply, without reducing refund rights or other mandatory remedies.
To the extent permitted by applicable law, a party is excused from responsibility for a delay or failure to perform caused by an event outside its reasonable control, such as a natural disaster, war, civil unrest, government action, or widespread power or telecommunications failure. This applies only to the extent and for the time the event prevents performance, and does not cover an event caused by that party's negligence or failure to take reasonable precautions.
The affected party must give notice as soon as reasonably practicable, take reasonable steps to reduce the impact, and resume performance promptly when able. This clause does not cancel payment obligations already due, excuse data-protection duties, or remove applicable termination, refund, or other mandatory rights. Any express agreement allocating these risks, including a service-level agreement, continues to control.
Either party may transfer this agreement as a whole to an affiliate or successor in connection with a merger, acquisition, restructuring, or sale of all or substantially all of the business or assets to which this agreement relates, provided the recipient agrees in writing to assume all obligations. The transferring party must promptly notify the other through an appropriate channel. Other transfers require the other party's prior written consent, which must not be unreasonably withheld.
A transfer must not reduce your contractual protections or mandatory rights, authorize a transfer of personal data contrary to law, or release either party from obligations incurred before the transfer. Consumers retain any transfer or cancellation rights provided by law.
These Terms and any applicable order or separate agreement govern your use of the Service. A separately agreed service-level, data-processing, or other written agreement controls for its specific subject matter if it conflicts with these Terms. Applicable app-store license terms govern the app license where required. Nothing here removes mandatory protections or access to courts that applicable law gives you.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent lawful. A delay in enforcing a right does not waive it. No provision excludes remedies for fraudulent statements or other representations that cannot lawfully be excluded.
These Terms are governed by the laws of England and Wales, subject to mandatory protections and rights to bring proceedings in the courts available to you under applicable law.
We will publish revisions with their date. For material changes affecting an existing agreement, we will give reasonable advance notice through an appropriate channel, normally at least 30 days, unless a shorter period is required by law or necessary to address an urgent security issue. Where required, we will obtain your agreement before changes take effect. Posting a revision alone does not retroactively change an existing agreement or remove accrued rights.
If you do not accept a material change, you may stop using the Service and cancel under the applicable purchase terms, without losing any mandatory refund or other rights.
For questions about these Terms, to report a software problem, or to request assistance, contact us: